header-img

Dispatcher (Frisco) (1)

Frisco, Texas, United States — thyssenkrupp Elevator Corp

Location Frisco
Duration Long-term
Contract Full Time
Status Laufende Rekrutierung
Job ID US_901745_ET_TKELECP06198

Your responsibilities

The first 3 letters in workplace safety are Y-O-U! thyssenkrupp Elevator Americas is currently seeking an experienced Dispatcher in Frisco, TX.   Essential duties and responsibilities:  
  • Receive incoming calls, texts and emails from field mechanics and branch operations management
  • Utilize Servigistics (dispatching / ticket management system) to assign work to the proper mechanic; provide necessary follow up to ensure timely ticket acceptance and closure
  • Utilize GPS to locate nearest mechanic for elevator entrapments
  • Monitor Gantt view of mechanics’ ticket volume to make decisions on proper dispatch options
  • Communicates directly with customers to provide status updates as requested
  • Perform all assignment confirmations and follow up responsibilities
  • Provide Subject Matter Expert support on Servigistics application use and issues
  • Assist with system or process testing as needed
  • Provide back-up support as needed to Call Handlers answering customer calls and emails routed to the Dispatch Center
  • Meet or exceed Key Performance Indicator (KPI) targets for this role
  • Perform other job-related duties and projects as required

Your profile

  • High School diploma or equivalent
  • 2+ years of experience dispatching and/or customer service support in a similar trade workforce
  • Proven track record of working successfully in a collaborative team environment
  • Excellent attendance record
  • Excellent communicator with the ability to problem solve, execute quickly, follow up and prioritize workload
  • Display effective interpersonal skills with all levels of employees, as well as the ability to positively and effectively communicate, verbally and in writing
  • Take direction in a positive manner
  • Prioritize multiple and changing responsibilities while being organized and detail oriented, with a proven commitment to customer service
  • Experience with Microsoft Word, Excel and Outlook
  • Type at least 50 words per minute, including numbers proficiency
  • Able to use multiple monitors
  • Utilize multi line phone systems: forward calls, transfer calls, conference calls, etc.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

Benefit Description
Safety at work and Healthcare
Safety at work & Healthcare: Highest standards in occupational safety and health, comprehensive programs and measures for safety at work and preventive healthcare with comprehensive coverage and flexible options.
Benefit Description
Security for the future
Financial security for your individual retirement plan.
Benefit Description
Collaboration
Respect, recognition and appreciation of the contribution of everyone. Regular team - and social events.
Benefit Description
Continuing development
Training and continuing developement options. Help to grow alongside with us, in personality and profession.
Benefit Description
Compensation and benefits
We offer a lot: Fair working conditions and a reasonable, competitive compensation are the foundation for many more attractive benefits.
Benefit Description
Diversity
Open, tolerant and constructive work environment with a team consistent of diverse views and backgrounds.

We work together closely and respect each other, for over 200 years. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:
https://www.thyssenkrupp-north-america.com

thyssenkrupp Elevator Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly at 1-844-427-5461.

We are thyssenkrupp!

At thyssenkrupp we have more than 160,000 employees in 78 countries and annual sales of €42,7 billion. We are active in automotive engineering, logistics, plant technology, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

The hiring company

thyssenkrupp Elevator Corp

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs...

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Read more Show less

Your business area

Elevator Technology

thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities.

Learn more

thyssenkrupp group

The thyssenkrupp group

thyssenkrupp is a diversified industrial group with a growing share of capital goods and service businesses and traditional strengths in materials. Over 160,000 employees in 78 countries work with passion and technological know-how to develop high-quality products and intelligent industrial processes and services for sustainable progress. Their skills and commitment are the basis of our success. In fiscal year 2017/2018 thyssenkrupp generated...

Read more

Similar Vacancies